Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved.


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition in the original packaging.


Need a replacement parts instead of returning the item?

Please email the item number and address and order ID to 


Are there any charges for return?

    If the item arrives damaged or defective, we will issue you a prepaid return shipping label and issue fully refund. Please note pick-up service is not included. We may need you take photo or video.

   Shipping costs will be the responsibility of the customer due to buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.


How soon will I get my refund?

  it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.


1-Year Limited Warranty

   The manufacturer warrants that this product will be free from defects in material and workmanship for one (1) year from date of purchase. This warranty applies only to the original consumer purchaser and only to products used in normal use and service. If this product is found to be defective, the manufacturer’s only obligation, and your exclusive remedy, is the repair or replacement of the product at the manufacturer’s discretion, provided that the product has not been damaged through misuse, abuse, accident, modification, alteration, neglect, or mishandling. This warranty does not cover bulbs or finish on outdoor product. In addition, it does not cover labor or other costs or expenses to remove or install any defective, repaired, or replaced product.